Shipping & Returns Policy
Build & Processing Time
All Volt Vault RC systems are custom-built to order. Build times may vary depending on complexity, parts availability, and current order volume.
Typical build time: 1–3 weeks
You will be notified once your order is complete and ready to ship.
Shipping
We ship orders within the United States using reliable carriers such as UPS or USPS
Tracking information will be provided once your order ships
Shipping times vary based on location and carrier
Customers are responsible for providing accurate shipping information
Volt Vault RC is not responsible for delays caused by carriers, weather, or other circumstances outside of our control.
Custom Orders & Returns
Because each Volt Vault system is built specifically to your requested configuration, all custom builds are final sale.
We do not accept returns or exchanges on custom-built products unless there is a defect or issue with workmanship.
Damaged or Defective Items
If your order arrives damaged or you experience an issue with your system, please contact us within 15 days of delivery.
Include:
Your order number
A description of the issue
Photos if applicable
We will work with you to resolve the issue as quickly as possible.
Cancellations
Orders may be canceled within 24 hours of purchase. After this window, materials and build time may already be allocated, and cancellation may not be possible.
LiPo Battery Safety Disclaimer
Lithium Polymer (LiPo) batteries carry inherent risks, including fire, damage, and personal injury if not handled, charged, or stored properly.
By purchasing and using Volt Vault RC products, you acknowledge and agree that:
You are responsible for the safe handling, charging, and storage of your LiPo batteries
You understand the risks associated with LiPo battery use
Volt Vault RC is not responsible for damage, injury, or loss resulting from misuse, improper charging practices, or failure to follow manufacturer guidelines
Volt Vault RC products are designed to improve organization and power management, but they do not eliminate the risks associated with LiPo batteries.
Always follow proper safety procedures and never leave batteries unattended while charging.
Contact
For any questions regarding your order, shipping, or returns, please contact us at:
Volt Vault RC reserves the right to update this policy at any time.